Privacy Policy

Oral Design Beverly Hills, operated by Mehrdad Razaghy DDS Inc. (“Oral Design Beverly Hills,” “Practice,” “we,” “us,” or “our”), is committed to protecting the privacy and security of personal information and health information collected through our website and related communication channels.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a consultation request, subscribe to communications, contact our office, or otherwise interact with us electronically.

This Website Privacy Policy is separate from our HIPAA Notice of Privacy Practices, which describes how we may use and disclose Protected Health Information (“PHI”) in connection with providing healthcare services and explains patients’ rights regarding their health information.

1. Information We Collect

We may collect information that you voluntarily provide to us as well as certain information collected automatically when you interact with our website.

A. Information You Provide

• Consultation and Appointment Information: When you submit a consultation request through our website, we may collect information such as your name, email address, telephone number, and any dental or health information you voluntarily provide to help us understand your needs and prepare for your consultation. Our online consultation form is powered by Jotform and configured for HIPAA-compliant handling of health information. Information submitted through this form is transmitted to and stored within the HIPAA-compliant environment used by our Practice.
• Newsletter and Marketing Communications: If you voluntarily subscribe to our newsletter or other marketing communications, we may collect your name, email address, or other contact information you choose to provide.
• Email, Telephone, and SMS Communications: If you communicate with us by email, telephone, or text message, we may collect your contact information and the contents of your communication. Please avoid transmitting sensitive health information through unsecured communication methods unless specifically instructed by our office.

B. Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited and interactions with our website
• Referring website or source
• General website usage and log information

We may also use cookies and similar technologies for essential website functionality, performance, security, and analytics.

2. How We Use Information

We may use information collected through our website and communications to:

• Schedule, manage, and confirm consultations and appointments.
• Respond to questions and inquiries.
• Communicate with patients regarding appointments and treatment-related matters.
• Prepare for consultations and provide requested dental services.
• Send newsletters, educational information, Practice updates, or promotional communications when you have elected to receive them.
• Operate, maintain, secure, analyze, and improve our website and services.
• Protect against fraudulent, unauthorized, or unlawful activity.
• Fulfill professional, regulatory, legal, and healthcare obligations.

3. HIPAA and Protected Health Information

Mehrdad Razaghy DDS Inc., doing business as Oral Design Beverly Hills, is a dental healthcare provider subject to applicable federal and California laws governing the privacy and security of Protected Health Information, including the Health Insurance Portability and Accountability Act (HIPAA).

Health information submitted through our HIPAA-configured online consultation form is handled in accordance with applicable privacy and security requirements. Our consultation form is provided through Jotform and is configured to store submitted health information within a HIPAA-compliant environment.

PHI may be used and disclosed as permitted or required by applicable law, including for treatment, payment, healthcare operations, and other legally permitted or required purposes.

We maintain administrative, technical, and physical safeguards designed to protect PHI from unauthorized access, use, alteration, or disclosure.

For additional information regarding how we use and disclose PHI and your rights concerning your health information, please refer to our HIPAA Notice of Privacy Practices.

4. Cookies, Analytics, and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, maintain security, understand website performance, and improve the visitor experience. These technologies may include:

• Essential technologies necessary for website functionality and security.
• Analytics technologies that help us understand how visitors interact with our website.
• Marketing technologies, if utilized, that help us understand the effectiveness of our communications or advertising.

We take additional precautions regarding pages or forms through which health information may be submitted. We do not intentionally use tracking technologies to disclose PHI to third parties for their independent advertising or marketing purposes.

Where required by applicable law, visitors may be provided with choices regarding nonessential cookies or tracking technologies.

5. Text Messaging (SMS)

If you provide your mobile telephone number or initiate communication with us by text message, we may use that number to communicate with you regarding inquiries, appointments, scheduling, treatment-related matters, and other communications permitted by law.

By providing your mobile number and consenting to SMS communications where required, you authorize Oral Design Beverly Hills to communicate with you by text message.

We do not sell, rent, or share mobile telephone numbers or SMS consent information with third parties or affiliates for their independent marketing or promotional purposes.

Message and data rates may apply. Message frequency may vary.

You may opt out of nonessential text communications at any time by replying STOP. You may contact our office if you require assistance regarding SMS communications.

Please be aware that standard SMS communications may not provide the same level of security as dedicated healthcare communication platforms. We encourage patients not to send highly sensitive medical or dental information by standard text message unless specifically requested or appropriately coordinated with our office.

6. Information Sharing and Disclosure

We do not sell personal information. We may disclose personal information in limited circumstances, including:

• Service Providers: We may use trusted third-party service providers to assist with website hosting, communications, scheduling, analytics, information technology, email services, and other business functions. These providers are permitted to access information only as necessary to perform services on our behalf and are expected to appropriately safeguard that information.
• Business Associates: When a third-party service provider creates, receives, maintains, or transmits PHI on our behalf and qualifies as a Business Associate under HIPAA, we require appropriate contractual protections, including a Business Associate Agreement when required by law.
• Legal and Regulatory Requirements: We may disclose information when required or permitted by law, including in response to valid legal process, regulatory requirements, court orders, subpoenas, or other lawful governmental requests.

We may also disclose information when reasonably necessary to protect the rights, property, or safety of our Practice, our patients, or others, as permitted by law.

7. California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws. Depending on the information involved and the laws applicable to our Practice, these rights may include the ability to:

• Request information about certain personal information collected about you.
• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information, subject to applicable exceptions.
• Exercise applicable privacy rights without unlawful discrimination.

Certain information maintained by healthcare providers, including PHI and medical or dental records, may be governed by HIPAA and other healthcare privacy laws and may be exempt from some provisions of general consumer privacy laws.

Additionally, legal, regulatory, professional, and medical record-retention requirements may prevent us from deleting certain information upon request.

To submit a privacy-related request, please contact us at info@oraldesignbeverlyhills.com. We will review and respond to applicable requests in accordance with the laws that apply to the information and our Practice.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information and PHI from unauthorized access, disclosure, alteration, loss, or misuse. These measures may include access controls, secure systems, encryption where appropriate, workforce procedures, and contractual safeguards with applicable service providers.

However, no method of transmission over the Internet, electronic communication, or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain website and contact information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, comply with legal obligations, resolve disputes, and enforce agreements.

Patient records and PHI are maintained in accordance with applicable federal and California healthcare, dental, professional, and record-retention requirements.

A request to delete personal information does not necessarily require or permit us to delete medical or dental records that we are legally or professionally required to maintain.

10. Email and Electronic Communications

Email and other electronic communications may not always be encrypted or completely secure.

By choosing to communicate with our office through standard email, SMS, or similar communication methods, you acknowledge the inherent privacy limitations associated with those methods.

For particularly sensitive health information, our office may recommend or require an alternative communication method.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated or controlled by Oral Design Beverly Hills.

We are not responsible for the privacy, security, or data-handling practices of third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you choose to access.

12. Children’s Privacy

Our website is not directed specifically to children under the age of 13, and we do not knowingly solicit personal information directly from children under 13 without appropriate involvement or authorization from a parent or legal guardian.

If information regarding a minor is required for dental care, it should be provided by or with the appropriate involvement of the minor’s parent or legal guardian, as required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the Effective Date will be revised accordingly.

We encourage visitors to periodically review this Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Oral Design Beverly Hills
Mehrdad Razaghy DDS Inc.
9100 Wilshire Blvd., Suite 420W
Beverly Hills, CA 90212

Phone: (310) 923-9494
Email: info@oraldesignbeverlyhills.com
Website: www.oraldesignbeverlyhills.com